Terms And Conditions

By visiting this website, you agree that you consent to and are bound by the following terms and conditions: 

Appointments 

We kindly ask all new patients to arrive 10 minutes prior to their appointment time to complete necessary forms. For general appointments, please arrive promptly. If you anticipate being late, please call ahead to avoid disappointment if we are unable to see you. Each appointment is allocated specific time, and any delays may impact subsequent patients and our daily schedule 

Cancellations 

If you are unable to attend your appointment, please contact our practice as soon as possible. We kindly ask for at least 24 working hours’ notice for appointments less than 2 hours in duration, and 48 working hours’ notice for appointments over 2 hours. If the cancellation is within this time period it will be considered a short notice cancellation. Please note that any deposits paid in advance will be forfeited if appointments are cancelled outside these specified time frames or if you fail to attend. The following short notice cancellation fees apply for patients with ongoing treatment: 

• 1-hour appointment: £100 

• 2-hour appointment: £150 

• 3 or more hours: £200 

If you fail/late cancel three appointments, we reserve the right to terminate your treatment with Ora Dental. 

Deposits 

All treatment appointments require an upfront deposit, which is refundable if cancelled in advance and has not fallen into the short notice cancellation as outlined above. The deposit structure is as follows: 

• New Patient Fee: £50, refundable if cancelled or rescheduled with at least 24 hours’ notice. 

• Treatment Fee: 50% of the total appointment cost, refundable if cancelled or rescheduled with the notice required for the length of the appointment. 

• Clear Correct Review Appointments: £50 holding deposit, refunded at the end of treatment. 

We value our dentists’ time and appreciate your understanding, as early notice allows us to offer available slots to other patients needing treatment 

Finance
If your total treatment cost exceeds £1000, you can opt to spread the payments over up to 5 years through our FCA-regulated partner, Tabeo. This option is subject to standard credit checks. Our dedicated team can assist you in completing a finance application, which must be submitted within 48 hours as the link will expire. Please note, if you cancel the finance arrangement outside the 14-day cooling-off period, a fee of 10% of the total treatment cost will apply. 

Treatment Guarantee 

Your treatment guarantee varies depending on the specific type of dental procedure you receive. For detailed information about the guarantee applicable to your treatment, we encourage you to discuss it with your dentist. They will provide you with all the necessary details and answer any questions you may have. 

Refunds 

We understand that you may need to cancel your treatment appointment. You are entitled to a full refund if the cancellation is made within the allowed notice period and if the practice has not already invested in materials or design fees specific to your treatment. Cancellations made after this time will result in a 50% refund of your treatment deposit. For finance application refunds, please email the clinic with your request. The clinic will coordinate with the finance company to arrange the refund, which must be done within the 14-day cooling-off period. New patients seeking a refund of their initial deposit must request it before the 24-hour notice period. Please allow up to 7 working days for all refunds to be processed. 

Feedback and Complaints 

• At Ora dental we welcome all feedback, positive or negative. We use this information to improve our quality and service. If you would like to give feedback, please email your clinic. 

• If you would like to make a formal complaint please send a detailed email to the clinical director. They will email back within 3 working days, with a plan to look into your complaint in further detail. They may want to arrange a face-to-face meeting or telephone call to discuss this further.
  Contact Emails: [email protected] 

Zero Tolerance Policy 

If any patient is abusive or violent towards any member of staff or any other persons on the practice premises, the practice retains the right to have the patient removed from their list. In extreme cases the police may also be contacted. 

Medical History 

Written patient medical history will be taken when you have your initial appointment at the clinic. This will be updated verbally or again in your medical history folder annually. If you are aware of any changes to your medical history, it is your responsibility to notify the team.
 

Infection Control 

At Ora Dental we create an annual infection control statement. All staff are fully trained, and patients are informed of any policies or procedures that are operational with the clinic, this includes covid 19 measures. Hand sanitiser, face masks and clinical gloves are available on entry to the clinic if required. 

Quality Assurance 

Our practice aims to provide dental care of a consistent quality, for all our patients. We will have management systems to help us, and which define each practice member’s responsibilities when looking after patients.
 

Consent 

Patients are provided with sufficient information to ensure they understand the nature of the proposed treatment and any alternatives, risks, benefits and anticipated outcomes of treatment before they give their consent to it, and that the patient-clinician discussion and agreement is clearly documented. This is signed prior to treatment starting. Media Consent is signed prior to any photographs being posted online. 

CCTV 

Closed circuit television (CCTV) is installed at the practice premises for the purposes of staff, patient and premises security. Cameras are located at various places on the premises, and images from the camera are recorded. The use of CCTV falls within the scope of the GDPR. 

Copyright and Trademarks 

The content of the pages on this site are copyrighted by Ora Dental. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions: Licence to re-copy for Limited Purposes: 

1. You acknowledge the Ora Dental web page as the source of the material. You must include such acknowledgement and the Ora Dental web address (www.oradental.co.uk) in the copy of the material, and
2. You must inform the third party that all the Terms and Conditions set out herewith apply to him/her and that he/she is bound by them. This licence to re-copy does not permit incorporation of the material or any part of it in any other work, publication, or website whether in hard copy or electronic or any other form. In particular (but without limitation) no part of Ora Dental web pages, including but not limited, to photographs. You may not frame this site without the express consent of Ora Dental. The Ora Dental logo is a trade mark registered in the name of Ora Dental in the UK and other parts of the world. Reproduction of this trade mark other than in order to view this website is prohibited.

Disclaimer 

Ora Dental takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website. Ora Dental makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Further more, neither Ora Dental nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice. 

 

Data Protection 

Ora Dental respect and value the security and privacy of those of its contacts. Ora Dental follows strict security procedures in the storage and disclosure of personal information in order to prevent unauthorised access. Personal Data is held on our contacts and administration database either because of work we have undertaken or are currently engaged in, or because we believe that clients may be interested in receiving material from us about our business and services. As such we hold client contact details and the history of our client relationship. This allows us to manage our client relationships effectively and target items of interest so that you do not receive unwanted material through the post. In accordance with your rights under the Act, you may request the amendment of the personal information held or to cease receiving direct marketing materials. Ora Dental does not sell, rent or deal in the personal information we hold. Information may, in the ordinary course of business, move between Ora Dental, its associated companies and to our contractors, which may involve the transfer of data outside the European Economic Area. 

How to contact Ora Dental 

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments, please send an e-mail to [email protected]. 

Indemnity 

You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law. Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website. Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it). If any part of our terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. 

These terms and conditions and your use of this website are governed exclusively by UK law. This does not affect your statutory rights as a consumer.